Complaints Procedure

Should you be dissatisfied with any aspect of your care please contact the practice manager.

If you are not happy with the response you receive please raise your concerns in writing with:

NHS England
PO Box 16738
Redditch B97 9PT

Or email:

scwcsu.palscomplaints@nhs.net or england.southwestcomplaints@nhs.net

You may also complain to the Health Service Ombudsman by phone on 0345 015 4033 if you still feel your concerns have not been fully resolved.